Shipping Information
Everything you need to know about our shipping and delivery
Delivery Timeline
7-15 Business Days
Standard delivery time from order confirmation to your doorstep
- Orders are processed within 1-2 business days
- Delivery time varies based on your location
- Metro cities: 7-10 business days
- Other cities: 10-15 business days
- Remote areas may take additional 2-3 days
Note: Delivery times may be extended during festive seasons, sales, or due to unforeseen circumstances such as weather conditions or logistical challenges.
Shipping Charges
FREE Shipping
On orders above ₹999
Standard Shipping
₹99 for orders below ₹999
Shipping Zones
| Zone | Areas Covered | Delivery Time |
|---|---|---|
| Zone 1 | Mumbai, Delhi, Bangalore, Hyderabad, Chennai, Kolkata | 7-10 days |
| Zone 2 | Other major cities and state capitals | 10-12 days |
| Zone 3 | Tier 2 & Tier 3 cities | 12-15 days |
Shipping Process
Order Confirmation
You'll receive an order confirmation email immediately after placing your order with order details and estimated delivery date.
Order Processing
Our team will process your order within 1-2 business days. During this time, we verify payment, check inventory, and prepare your items for shipment.
Shipment Dispatch
Once your order is dispatched, you'll receive a shipping confirmation email with tracking information and courier partner details.
Track Your Order
Use the tracking number to monitor your shipment's progress. You can track your order on our website or the courier partner's website.
Delivery
Your order will be delivered to the address provided. Please ensure someone is available to receive the package and verify the contents before accepting delivery.
Our Shipping Partners
We work with trusted courier partners to ensure safe and timely delivery of your orders:
Blue Dart
Delhivery
FedEx
The courier partner is assigned based on your location and product availability.
Shipping Locations
✓ We Ship To:
All serviceable locations within India, including metro cities, tier 2 & 3 cities, and most rural areas.
✗ We Currently Don't Ship To:
- International addresses (outside India)
- PO Box addresses
- Military APO/FPO addresses
- Certain remote areas not covered by our courier partners
Track Your Order
You can track your order in multiple ways:
1. Through Your Account
Log in to your account and visit the "My Orders" section to view real-time tracking information.
2. Tracking Link in Email
Click the tracking link in your shipping confirmation email to view your order status.
3. Courier Partner Website
Use the tracking number provided to track your shipment directly on the courier partner's website.
Delivery Issues
What if I'm not available for delivery?
If you're not available, the courier will attempt delivery 2-3 times. You'll receive notifications for each attempt. You can also reschedule delivery or arrange for pickup from the courier's local office.
Damaged or Missing Items
Please inspect your package upon delivery. If you notice any damage or missing items, please:
- Take photos of the damaged package and items
- Note the issue on the delivery receipt
- Contact our customer support within 24 hours
- We'll arrange for a replacement or refund
Delayed Delivery
If your order hasn't arrived within the estimated delivery time, please contact our customer support team. We'll investigate with our courier partner and provide you with an update.
Need Help with Shipping?
Our customer support team is here to help with any shipping-related questions:
Email: shipping@matsyafashion.com
Phone: +91 1800-123-4567
Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST
For returns and refunds, please visit our Returns Policy page.