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Returns & Refunds Policy

Easy returns and hassle-free refunds

Return Window

7 Days

Easy returns within 7 days of delivery

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return eligible items within 7 days of delivery for a full refund or exchange.

Return Eligibility

Items Must Be:

  • Unused, unworn, and unwashed
  • In original condition with all tags attached
  • In original packaging (if applicable)
  • Returned within 7 days of delivery
  • Accompanied by original invoice or order confirmation

✓ Returnable Items

  • Clothing (tops, bottoms, dresses, outerwear)
  • Footwear (with original box and packaging)
  • Accessories (bags, scarves, belts)
  • Defective or damaged items
  • Wrong items received

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Intimate apparel (bras, panties, lingerie)
  • Swimwear and beachwear
  • Jewelry and fashion accessories (unless defective)
  • Beauty and personal care products
  • Items marked as "Final Sale" or "Non-Returnable"
  • Gift cards and vouchers
  • Customized or personalized items
  • Items without original tags or packaging

How to Return

1

Initiate Return Request

Log in to your account, go to "My Orders," and select the item you want to return. Click "Return Item" and select a reason for return.

Or contact our customer support at returns@matsyafashion.com

2

Get Return Approval

Our team will review your request within 24 hours and send you a return approval email with instructions and a return shipping label (if applicable).

3

Pack Your Return

Securely pack the item(s) in the original packaging with all tags attached. Include the invoice or order confirmation.

Tip: Use a sturdy box and bubble wrap for fragile items. Keep the tracking number safe.

4

Ship Your Return

We offer two return options:

Option A: Free Pickup (Recommended)

Schedule a free pickup from your address. Our courier partner will collect the package.

Option B: Self-Ship

Ship the package yourself using the provided return label. Shipping costs will be reimbursed.

5

Quality Check & Refund

Once we receive your return, our team will inspect the item(s) within 2-3 business days. If approved, your refund will be processed within 5-7 business days.

Refund Policy

Refund Processing Time

Refunds are processed within 5-7 business days after we receive and approve your return.

Refund Methods

Original Payment Method

Refunds will be credited to the original payment method used during purchase (credit card, debit card, UPI, etc.)

Bank processing time: 5-10 business days after refund initiation

Store Credit (Optional)

Get instant store credit that can be used for future purchases. Store credit never expires!

Partial Refunds

Partial refunds may be issued in the following cases:

  • Items showing signs of use or wear
  • Items with missing tags or accessories
  • Items returned after 7 days but within 14 days (50% refund)
  • Damaged packaging (excluding product damage)

Exchanges

We currently don't offer direct exchanges. If you'd like a different size, color, or style:

1

Return the original item following our return process

2

Place a new order for the desired item

3

Your refund will be processed once we receive the returned item

Pro Tip: To ensure you get the item you want, place your new order before returning the original. This way, you won't miss out if the item goes out of stock!

Defective or Wrong Items

If you receive a defective, damaged, or wrong item, we'll make it right immediately:

What to Do:

  • Contact us within 24 hours of delivery
  • Provide photos of the defect or wrong item
  • Include your order number and item details

We Will:

  • Arrange free pickup of the defective/wrong item
  • Send you a replacement immediately (if available)
  • Process a full refund if replacement is not available
  • Cover all return shipping costs
  • No questions asked - your satisfaction is our priority!

Return Shipping Costs

FREE Return Shipping

  • Defective or damaged items
  • Wrong items received
  • Quality issues

Customer Pays Shipping

  • Change of mind
  • Size/fit issues
  • Color preference

Shipping cost: ₹99 (deducted from refund)

Frequently Asked Questions

Can I return sale items?

Yes, sale items can be returned within 7 days unless marked as "Final Sale" or "Non-Returnable."

What if I miss the 7-day return window?

Unfortunately, we cannot accept returns after 7 days. However, if you have a valid reason, please contact our customer support team who may be able to help on a case-by-case basis.

Can I return items purchased with a discount code?

Yes, you can return items purchased with a discount code. The refund will be for the amount you actually paid.

How do I track my return?

You'll receive a tracking number when your return is picked up or shipped. You can track the return status in your account under "My Returns."

Need Help with Returns?

Our customer support team is here to assist you with any return or refund questions:

Email: returns@matsyafashion.com

Phone: +91 1800-123-4567

Hours: Monday - Saturday, 9:00 AM - 6:00 PM IST

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